FAQ
🛒 Orders & Payments
Q: What payment methods do you accept?
→ We accept PayPal only, which supports Visa, Mastercard, Maestro, or PayPal accounts, ensuring secure transactions.
Q: My payment was declined. What should I do?
→ Please check:
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Your PayPal balance
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Card payment limits
→ Contact PayPal UK or your bank if needed.
Q: Can I pay by bank transfer or cheque?
→ No, only PayPal is accepted to ensure the protection of your financial information.
🚚 Shipping
Q: What are the delivery costs and times?
→ ✅ Free delivery across the United Kingdom
→ ⏱ Average delivery: 5–8 business days (1–2 business days handling + 4–6 business days transit)
Q: Can I track my order?
→ Yes! A tracking number will be emailed as soon as your order ships.
🔄 Returns & Refunds
Q: How do I return a product?
→ Follow these steps:
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Contact support@Brilyon.com within 14 days.
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For defective items: submit photos/videos within 7–14 days.
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Return the product intact in its original packaging.
Q: When will I receive a refund?
| Return Type | Refund Time |
|---|---|
| Defective Product | 5 business days |
| Change of Mind | 7 business days |
Q: Are sale items refundable if defective?
→ Yes. Your legal warranty rights apply even to promotional or discounted products.
⚡ Products & Warranty
Q: What does the warranty cover?
→ Covers all manufacturing defects (e.g., faulty wiring, broken supports).
Exclusions:
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Accidental damage (drops, water, power surges)
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Normal wear or unauthorized modifications
Q: How do I check product dimensions?
→ Refer to the product’s technical sheet or contact support@Brilyon.com with the product reference.
📞 Customer Service
Q: When can I contact you?
→ Monday to Friday, 9:00 AM – 5:00 PM (GMT)
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Email: support@Brilyon.com (response within 24 business hours)
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Phone: +44 7570 896431
Q: Where can I find your legal information?
→ See our legal details:
AIRSPACE LIGHTING LTD
97 Junction Road, Bolton, BL3 4NF, United Kingdom
Company & VAT numbers available upon request